Helpdesk Coordinator - Property - UAE
Business Unit: Head Office
The Division:
Property
The Property division covers all aspects of Alshaya's retail property. including market studies, brand expansion planning, budget approval, site leasing and acquisition, store design and project management. After handing over a completed store, the division continues to handle maintenance and facilities management.
Internally, the division interacts with brand teams, Operations, Finance, Logistics, IT and HR. Externally, the focus is on building long-term relationships with host brands, developers, suppliers and contactors.
The division regularly reviews store performance and drives store refurbishment and relocation to ensure meeting company and brand expectations in regard to quality and profitability.
About Facilities Helpdesk: The Alshaya Facilities helpdesk is based in Dubai, Operating from 7am to Midnight, All days including Holidays and Weekends. And provide support to all Middle East stores who reports maintenance issues over the phone and email and logging them in the system, coordinates with Facilities Maintenance Team and the contractors on the issues reported to helpdesk.
Business Unit: Head Office
Division: Property
Brand: Multiple
Country: United Arab Emirates
Location: Dubai
(U.A.E.)
Closing Date: 21-Apr-2013
The Division:
Property
The Property division covers all aspects of Alshaya's retail property. including market studies, brand expansion planning, budget approval, site leasing and acquisition, store design and project management. After handing over a completed store, the division continues to handle maintenance and facilities management.
Internally, the division interacts with brand teams, Operations, Finance, Logistics, IT and HR. Externally, the focus is on building long-term relationships with host brands, developers, suppliers and contactors.
The division regularly reviews store performance and drives store refurbishment and relocation to ensure meeting company and brand expectations in regard to quality and profitability.
About Facilities Helpdesk: The Alshaya Facilities helpdesk is based in Dubai, Operating from 7am to Midnight, All days including Holidays and Weekends. And provide support to all Middle East stores who reports maintenance issues over the phone and email and logging them in the system, coordinates with Facilities Maintenance Team and the contractors on the issues reported to helpdesk.
The Role:
The candidate filling this role would essentially be coordinating all
maintenance calls coming into the Facilities Maintenance Help Desk to ensure
logging calls in Archibus, a Web Based Facilities Management software and
coordinating issues with regional facilities team and maintenance
contractor.
Responsibilities:
- Responsible for daily help desk functions, addressing all incoming maintenance requests via email, phone.
- Creating maintenance work requests for each issue and ensuring accuracy of information.
- Assists in disseminating information including maintaining and updating Helpdesk database, updating store and contractor information, and keeping current on Helpdesk status.
- Assists in constantly improving processes and procedures as it relates to stores support.
Skills and Experience:
- 2-3 years proven office experience
- Pleasant phone voice and demeanor
- Outgoing and confident personality
- Must have exceptional communication skills in English
- Knowledge of Microsoft Office, including but not limited to Outlook and Excel
- Ability to work with limited direction
- Customer service attitude with excellent interaction skills
- Ability to multi-task in a fast paced office environment
- Flexible to work shifts and late hours
About M.H. Alshaya:
M.H. Alshaya is a leading international franchise operator for over 70 of
the world’s most recognised retail brands including Mothercare, H&M,
Debenhams, American Eagle Outfitters, Harvey Nichols, Boots, Starbucks, The
Cheesecake Factory, Vision Express, M.A.C, Victoria’s Secret, Pottery Barn and
Office Depot. The company operates more than 2,400 stores across 7 divisions:
Fashion & Footwear, Food, Health & Beauty, Optics, Pharmacy, Home
Furnishings and Office Supplies.
Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
Alshaya’s stores can currently be found in 19 markets across the Middle East & North Africa, Russia, Turkey and Europe and it employs more than 32,000 people from over 110 nationalities.
The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.
M.H. Alshaya is the retail business
of the Alshaya Group, which was founded in Kuwait in 1890 and today represents
one of the most dynamic companies in the Middle East. In addition to its retail
operations, the Alshaya Group is active in a number of other sectors including
real estate, automotive, hotels, trading and investments. Learn more about the
company at www.alshaya.com.
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